The best way to handle situations of processing refund requests is to simply offer refund and give refunds. The more you offer refunds, the less you have to do it over the time.
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Hey Andrew,
I’m writing to let you know that we’ve cancelled your subscription and your card will not be charged anymore.
It’s been great to have you onboard. Your account will still be live on our Simple plan where all your data will be kept intact.
I know cancellations aren’t goodbyes forever and I hope you’ll still be in touch. If there is anything else that I could help you with, do let me know. 🙂
(Processing a refund)
Hey Andrew,
Yikes. Really sorry about the charge. I’ve processed your refund and you’ll get it back in your account in 3-4 business days.
If this has inspired any other questions, just hit reply to this email. I’ll be more than happy to help. 🙂
Avadhoot
Customer Happiness
Key Pointers
If customers buy your product, it is because of the trust they put in you. By processing refund at any time, you can really prove that.
You will also be much more likely to investigate exactly why the person wasn’t happy with your product or service by issuing refunds. That way you can improve the product and understand the pain point, rather than arguing about the refund to be issued or not.
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